1. MES is suspending all disconnections for nonpayment of the utility bill and associated late fees.
2. MES will waive the convenience fees for debit/credit card payments of not more than $300.
These measures will remain in place until further notice.
We want our customers to understand the utility bill is not being forgiven indefinitely. It remains due and payable. For this reason, if you are able to pay some or all of your utility bill, please do so. The unpaid balance will be reflected on your monthly statement.
The Board of Public Utilities, MES staff and employees are deeply aware of the hardship this health crisis has placed upon our community. It is the sincere hope of all of us at MES that these extra measures will provide assistance when it is most needed. After the crisis is behind us, MES will work with all our customers who have been directly or indirectly affected by COVID-19. Together, we will devise a payment plan to bring those accounts current.
Thank you for trusting us. MES, shining the light on your future…Since 1939.